Patient Portal

When it comes to health, questions often don’t begin and end within each business day. So we believe answers should be available when you need them with The Fertility Institute’s secure patient portal.

eIVF Patient Portal

Here patients can easily communicate with our team, access patient records and forms, view lab results, schedule appointments and appointment reminders, view account balances, and pay bills online.

eIVF Patient Portal

Our secure eIVF patient portal helps you stay connected and informed.

With your portal, you can:

  • Communicate securely with your care team
  • Find your medical history
  • View test results and upcoming appointments
  • Manage medications and instructions
  • Access and sign important documents and forms
  • And more

For New Patients

Prior to your first appointment, our team will provide a temporary login and password to access the eIVF Patient Portal. If at any time you have trouble setting up a new account, please contact our office.

Contact us

Notice for current patients: portal messaging & availability

Portal messages are reviewed during regular office hours (8 a.m. Monday – 4 p.m. Friday). Please avoid messaging the practice on weekends and holidays, as responses are delayed. For immediate or urgent assistance, please contact the on-call physician.

Online Payments in PersonaPay

Paying for your care should be simple, secure, and stress-free.

Through our PersonaPay portal, you can:

  • Make a payment online
  • View billing statements
  • PersonaPay is very intuitive and guides you through the process of making a partial payment or payment in full.

How can a patient make a payment?

Patients can make a payment in the following ways:

Self Service

  • via a QR code printed on their paper statement
  • via a link from the patient’s e-statement
  • via PersonaPay portal

Pay Your Bill

Please note: On July 28, 2025, we switched billing systems from eIVF to Azalea Persona Pay.

Please check the date of service on your bill to determine which link you should use to pay your bill.

If your bill was for services that occurred on or BEFORE July 27, 2025, please click here to make a payment via eIVF:

Pay Via EIVF

If your bill was for services that occurred on or AFTER July 28, 2025, please click here to make a payment via Azalea’s PersonPay portal:

Pay Via Azalea

You may receive a bill from both eIVF and Azalea as we transition during July 2025. Please only pay Azalea for services after July 28.

If anything is unclear, our Central Billing Office customer services team is available to help, please call us at: 888-540-6619.